Enterprise-grade Tech Services.
Clear commitments. Zero friction.
SartorFit delivers AI-driven fashion technology, supply chain intelligence, virtual fitting APIs, and scalable infrastructure as a service. This policy defines our service levels, platform reliability, support response, and terms for all TaaS offerings.
Platform Uptime SLA
All core TaaS modules (AI fit engine, supply chain APIs, VR showroom backend) are backed by 99.9% monthly uptime guarantee. Credits provided for any downtime beyond agreed threshold.
Incident Response & Support
Enterprise support tiers with guaranteed initial response: Critical P1 <30 mins, P2 <2 hours. 24/7 technical account management for premium subscribers.
API Rate & Data Throughput
Dedicated API throughput tiers: from 500 req/min to 10k+ req/min for high-volume fashion retailers. All endpoints include real-time monitoring and usage analytics dashboard.
Technology as a Service: General Terms & Commitments
1. Service Scope & Offerings
SartorFit provides modular Technology as a Service (TaaS) including but not limited to: Body Measurement AI (SaaS), FasileBio Fabric Intelligence platform, SartorVR Showroom APIs, Sustainable Analytics Engine, Oja Supply Chain Optimization suite, and TailorPro Precision Design Studio. All services are delivered via cloud-native infrastructure with ISO 27001 certified security controls.
2. Service Level Agreements (SLAs)
For each subscribed TaaS module, SartorFit guarantees:
- -Availability: 99.9% uptime measured over a calendar month, excluding scheduled maintenance (notified 7 days in advance).
- -Latency: AI inference endpoints respond within <400ms p95 for standard requests; batch processing completed within defined windows.
- -Support coverage: Business critical support 24/7 for enterprise plans; standard support 9am-6pm local time (follow-the-sun escalation).
3. Data Security & Compliance (Tech Service Layer)
All technology services operate under shared responsibility model. SartorFit ensures encryption at rest (AES-256) and in transit (TLS 1.3). Our TaaS platform complies with SOC2 Type II, GDPR, and CCPA for data processing activities. Customers retain full ownership of their business data, models, and user analytics; we do not use customer data to train public AI models.
4. AI Model Reliability & Versioning
Machine learning services (fit prediction, fabric recommendation, supply chain forecast) follow semantic versioning. Deprecation notices are sent 6 months prior to sunsetting any major API version. Model cards and performance benchmarks are available in developer portal. We provide fallback deterministic modes for mission-critical operations.
5. Subscription & Billing Policy
All TaaS plans are billed monthly or annually based on consumption (API calls, compute units, or seats). Usage dashboards provide real-time visibility. Overages are billed at the contracted rate. Customers may scale capacity up/down with 15-day notice. Refund policy: service credits are issued for verified SLA breaches only.
6. Acceptable Use & Platform Integrity
Technology services may not be used for any illegal activity, harassment, or to reverse-engineer core AI models. SartorFit reserves the right to suspend access if security vulnerabilities are introduced by customer integrations, with prior notification. Fair usage policies apply to prevent abuse of shared infrastructure.
7. Migration & Data Portability
Customers can export their datasets, configuration, and analytics reports in open formats (JSON, CSV) at any time. Upon termination, SartorFit provides a 30-day grace period for data extraction without additional fees.
Technology Service Specific Addendums
Body Measurement AI: Measurement accuracy guarantee ±0.5cm for supported body types when using recommended scanning hardware. Calibration support provided.
SartorVR Showrooms: Concurrency limits defined per plan; 99.8% rendering availability for virtual try-on sessions.
Oja Supply Chain Optimization: Real-time tracking API includes 99.5% event ingestion reliability; historical data retention up to 7 years for audit.
TailorPro Design Studio: Cloud rendering credits allocated monthly; collaborative features with role-based access control.
Scheduled Maintenance & Backward Compatibility
Maintenance windows occur during off-peak hours (02:00–05:00 UTC) with at least 5 business days notice. We guarantee backward compatibility for REST APIs across 2 major versions. Breaking changes are introduced only with migration tooling and dedicated support.
Service Credit Structure
If monthly uptime falls below 99.9%, customers are eligible for 10% service credit; below 99.0% → 25% credit. Credits applied to future invoices. No penalty for force majeure events, but transparent post-mortems provided.
SartorFit Technology as a Service policies supersede any prior verbal agreements. All technology services are provided under the SartorFit Master Subscription Agreement. For custom SLAs, contact solutions@sartorfit.com